Social learning at Deutsche Bank
We have just spent two days with the social learning team at Deutsche Bank. A dynamic project Banks have had a bad rap of late, so it was a really pleasant surprise to see the work they are doing. It did not seem an obvious home for an ambitious social learning project, but it is what we found there. In less than a year the project has launched about two-dozen communities of practice. They have established a process for starting new communities and a framework for guiding their evolution. They are reaching the stage of forming a community for community leaders. Focus on people Again we were reminded of the importance of starting a social learning initiative by focusing on the social first and the technology second. Their Jive platform has opened the door, but they...
Multiple communities, identity and information anxiety
We had an interesting online conversation with members of KC Blue, the community-leader community at IBM. The meeting was hosted by Laurie Miller and Sandy Yarchin. Many of the members have followed Etienne’s writings to cultivate IBM communities so it felt like a meeting with friends. Information anxiety We addressed many topics, but a highlight for us was much of the conversation focused on dealing with the excess of information and multiplicity of communities – referred to as “information anxiety” by Ed Easton. Identity question An identity question for members knowing who they are (becoming) in relation to so much information from different sources. A practical question for community leaders is how to filter, summarize, recycle and highlight...